HELP & FAQ

WHAT'S INCLUDED

Our Standard Clean covers all routine tasks to keep your home tidy. Clean Town and Country recommends starting with a Deep Clean if your home hasn’t been professionally cleaned in a while.

This means you can easily set up recurring cleaning services on a weekly, biweekly, or monthly schedule to keep your home consistently spotless.

First time cleaning clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Clean Town and Country moving forward! Otherwise, we cannot guarantee the level of service.

After your initial deep clean, you can continue with recurring cleaning services (Weekly Cleaning Service , Bi Weekly Cleaning Service , or Monthly Cleaning Service ) to maintain your home’s cleanliness moving forward.

Living Areas & Bedrooms
Vacuum/sweep/mop
Remove cobwebs
Dust all surfaces and items
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected

Bathrooms
Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpeting vacuumed
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected

Kitchen
Sweep/mop
Thorough dusting
Remove cobwebs
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Dust ceiling fans, light fixtures, blinds, and vents
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down trash can
Switch plates wiped down
Doorknobs cleaned and disinfected

You can book your Clean Town and Country cleaning services 24 hours a day on our booking page.

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Clean Town and Country moving forward! Otherwise, we cannot guarantee the level of service.

After your initial deep clean, you can continue with recurring cleaning services (Weekly Cleaning Service , Bi Weekly Cleaning Service , or Monthly Cleaning Service ) to maintain your home’s cleanliness moving forward.

Living Areas & Bedrooms
Vacuum/sweep/mop
Remove cobwebs
Dust all surfaces and items
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected

Bathrooms
Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpeting vacuumed
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected

Kitchen
Sweep/mop
Thorough dusting
Remove cobwebs
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Dust ceiling fans, light fixtures, blinds, and vents
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down trash can
Switch plates wiped down
Doorknobs cleaned and disinfected

You can book your Clean Town and Country cleaning services 24 hours a day on our booking page.

Sometimes a garage or a closet can get out of control. Clean Town and Country offers organization-by-the-hour to help you declutter those spaces without the stress.

Many clients follow up an organization session by scheduling Recurring Cleaning Services to ensure their newly organized spaces stay clean over time.

Out of town and want to come home to a fridge fully stocked by someone you trust? Clean Town and Country can handle those concierge tasks so you return to a well-prepared home.

For a truly worry-free experience, you can also arrange Recurring Cleaning Services so that your home stays clean while we handle your errands.

TRUST & SAFETY

We do not issue monetary refunds once a cleaning is completed, but Clean Town and Country will gladly send a team back to re-clean if you’re not satisfied.

All of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Clean Town and Country certified cleaner

For clients who book Recurring Cleaning Service, we do our best to send the same trusted cleaner for each appointment, so you always know who’s coming to your home.

If something isn’t right with your service, let us know and we’ll make it right. Clean Town and Country will send a team to re-clean your home promptly to ensure you’re satisfied.

Do the cleaning professionals go through a background check?

Let me tell you a quick story…

Last year, my neighbor decided to “save money” by hiring a budget cleaner off a Facebook post that said something like:
“I clean good. Real cheap. Inbox me.”

Well, the cleaner showed up with a mop, a Bluetooth speaker blasting Pitbull, and zero credentials.

The place got wiped down… and so did her kid’s Nintendo Switch. 😬

Turns out, no background checks. No insurance. No accountability.
Just a great deal—followed by a police report and a very awkward family meeting.

Meanwhile…

I went with Clean Town and Country. Yeah, I paid a little more—but here’s why:

I asked the one question every smart homeowner should ask:

Do the cleaning professionals go through a background check?

Answer? Heck yes they do. Every single cleaner is fully background-checked and insured.
No funny business. Just spotless service from someone I can actually trust in my home.

  • No shady Craigslist vibes.
  • No mysterious disappearances (of toys or AirPods).
  • No stress about who’s walking through your front door.

And booking? Couldn’t be easier. Took me less than a minute. No long forms. No fax machines. Just click, pick a time, and done.

Now every time I walk in after work and the place smells like lemon heaven, I give myself a mental high-five.

Moral of the story?

Don’t try to save $40 and end up paying for therapy.
Go with the team that’s trusted, background-checked, insured, and actually shows up on time—with a smile, not a side hustle.

💥 Ready to set it and forget it?

Put your clean home on autopilot with recurring bookings and get an exclusive discount every single time.


Book Your Cleaning Now →

Easy, safe, spotless. Just the way it should be.

MISCELLANEOUS

At Clean Town and Country, we prioritize flexibility and transparency for our Clean Town and Country cleaning services. We do not engage in long-term contracts. Instead, we offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront. This approach ensures that both our clients and cleaners have the freedom to adapt to changing needs.

You can book your Clean Town and Country cleaning services 24 hours a day on Our Booking Page.

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the Bi Weekly Cleaning Service you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] or text/phone us at our booking page.

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

You can book your Clean Town and Country cleaning services 24 hours a day on our booking page.

Once you’ve booked the appropriate service for your home’s size, you can maintain that level of cleanliness by scheduling Recurring Cleaning Service – ensuring your home stays clean consistently without extra hassle.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

That said, the following are services that we do not provide:

We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

No moving vases, hung pictures, or other delicate items.

We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

Removing excessive pet hair from upholstery.

Cleaning exterior windows.

Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.

Cleaning inside dishwashers and washing machines.

Cleaning light bulbs.

Cleaning rodent/insect infested homes.

Removing excess paint from surfaces.

Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
v
Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

You can book your Clean Town and Country cleaning services 24 hours a day on Our Booking Page.

No worries! You can either email us at [email protected] or call/text us at Clean Town and Country allows you to cancel or reschedule up to 24 hours before your appointment without a fee (cancellations within 24 hours may incur a $79 fee).

If you have Recurring Cleaning Service scheduled, we can easily adjust your plan—skipping or rescheduling a visit as needed to fit any changes in your routine.

Getting Started

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high standards for our services. Please contact us to discuss your specific requirements for cleaning services in San Diego and book the appropriate service.

You can book your Clean Town and Country cleaning services 24 hours a day on our booking page here.

If you find you only need certain areas cleaned regularly, consider setting up Weekly Cleaning Service , Bi Weekly Cleaning Service , or Monthly Cleaning Service focused on those spaces to keep your home consistently tidy.

It’s important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. Even if you don’t want certain bedrooms cleaned, the common areas such as the kitchen, living room, hallways, and bathrooms still require significant time and effort to clean.

Booking a package that matches the actual size of your home ensures our cleaners are prepared and allocated sufficient time to provide a thorough and high-quality clean. This approach helps us maintain our cleaning services Clean Town and Country’s standards and keeps our cleaners satisfied with their work schedules.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.

You can book your Clean Town and Country cleaning services 24 hours a day on our booking page here.

If only certain rooms consistently need cleaning, we can tailor Recurring Cleaning Service to focus on your priority areas each visit while still keeping your whole home under control over time.

We provide services in Town and Country, Missouri and the surrounding areas. You can book your Clean Town and Country cleaning services 24 hours a day on our booking page here.

We use flat-rate pricing based on your home’s size, so you’ll know the cost upfront. Clean Town and Country believes in transparent pricing — no surprises or hidden fees

Do you bring your own cleaning supplies, products and equipment?

Yes – Clean Town and Country cleaners arrive with all the necessary supplies and equipment (including eco-friendly products) needed to clean your home.

Our cleaners arrive fully equipped with all supplies, so even with Recurring Cleaning Service you never have to worry about providing any products or equipment.

Can I request special tasks or extras?

Absolutely. Clean Town and Country offers add-ons like oven or fridge cleaning — just request these extras when booking and we’ll accommodate them whenever possible.